refund POLICY

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Please read below for our Refund Policy, Rescheduling & Make Up Policy, and our Low Enrollment Policy. 

Please take time to carefully consider your schedule and commitment to training, as well as your dog, before registering. To ensure quality, our class sizes are small. Upon enrolling, you reserve a space in one of our courses, i.e. specific classes at specific times and dates.

Requests for a full refund must be made at least 5 business days before the start-date of the enrolled class. Requests for refunds must be submitted in writing by emailing topnotchtraining.mvp@gmail.com or calling us at (925) 989-7157. During your course, should your dog become injured or sick, you will receive a 50% discount for a future class.

A request to switch to another class (for no extra charge) must be submitted at least five business days before the original class start-date. 

We limit our class size to ensure quality, and your Registration Fee is used to secure sessions in a specific class. In the event that you cannot attend your class live, you can access a Zoom recording of the missed class.

Puppy Life Skills, Puppy Beginners, First Steps to Obedience, Obedience Novice, and all Advanced Classes, require a minimum of at least 2-4 dogs for the class to run. We will call or email you at least 2 days in advance of a class's start to let you know a class may be canceled or rescheduled to allow you a full refund, or the opportunity to transfer to another class (at no extra cost).

For any questions, please contact our office at (925) 989-7157 or topnotchtraining.mvp@gmail.com